Return & Refund Policy

yoloids.top is independently owned and operated by Factory House Tech Limited.

Because each product is custom-made, our Return & Refund Policy is specific to personalized orders:

1. Eligibility for Refunds: Only orders with clear manufacturing defects or significant errors will be eligible.
2. Claim Window: You must contact us within 5 days of receiving the order to file a claim with photos.
3. Resolution Options: Depending on the issue, we may reprint, partially refund, or fully refund the order.
4. Non-Returnable Items: Custom products cannot be returned unless defective.
5. Shipping Costs: Shipping fees are non-refundable unless the error is ours.
6. Customer Satisfaction: We strive to resolve issues quickly and fairly to ensure customer satisfaction.